ep567 Privacy Policy – How We Protect Your Data

This Privacy Policy applies to all users of ep567 — whether you are visiting the website, using the mobile app, or interacting with ep567 through any other channel. It sets out how ep567 collects, stores, uses and protects the personal information you provide when you register an account, make a deposit, place a bet or contact support.

ep567 is committed to handling your personal data responsibly. We only collect information that is genuinely necessary to operate your account and deliver the services you signed up for. We do not sell your personal information to third parties for their own marketing purposes, and we do not share it unnecessarily.

By registering an ep567 account or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood these privacy practices.

The categories of personal information ep567 may collect from you include:

ep567 does not collect sensitive personal data such as medical information, political views or religious beliefs. We also do not store full card numbers or mobile wallet PINs — payment credentials are handled entirely by the payment processor.

ep567 collects your personal information through the following channels:

• Direct registration: When you create an ep567 account, you provide your name, contact number and date of birth directly.
• Account activity: When you deposit, play games, place sports bets or withdraw, ep567's systems record those transactions and interactions as part of your account history.
• Identity verification: When you submit KYC documents (such as a CNIC copy or bank statement), those documents are stored securely for verification purposes.
• Cookies and tracking: ep567's website and app use cookies and similar technologies to understand how the platform is used and to keep your session secure. See Section 7 for details.
• Support interactions: When you contact ep567's customer support — through live chat or email — the content of those communications may be recorded to help resolve your query and improve service quality.
• Device and technical data: ep567 automatically collects technical information such as your IP address, device model and operating system when you access the platform, for security and fraud prevention purposes.

ep567 uses your personal data for the following purposes:

• Account management: Creating and maintaining your ep567 account, verifying your identity, and managing your login and session security.
• Payment processing: Handling your PKR deposits via JazzCash, Easypaisa, Raast or bank transfer — and processing your withdrawal requests back to the same payment channels.
• Platform delivery: Making the games, sports betting markets, live casino and fish games sections of ep567 work correctly for your account and device.
• Customer support: Responding to your queries, resolving payment issues and assisting with account problems in a way that is actually useful to you.
• Security and fraud prevention: Detecting unusual account activity, preventing unauthorised access and protecting the integrity of the platform for all players.
• Responsible gaming monitoring: Tracking gaming activity patterns to identify behaviour that may indicate a problem, and applying any deposit limits or restrictions you have set in your account.
• Legal and compliance: Maintaining transaction records and identity verification for anti-money laundering (AML) compliance purposes.
• Marketing (where opted in): Sending you relevant bonus offers, PSL cricket promotions and platform updates — only if you have opted in to receive marketing communications. You can opt out at any time.
• Platform improvement: Analysing aggregated usage data (not personally identifiable) to understand how players use ep567 and improve the overall experience.

Because ep567 operates entirely in PKR and supports Pakistan-specific payment methods — JazzCash, Easypaisa, Raast and bank transfer — understanding how payment data is handled is particularly important for our players.

When you make a deposit or request a withdrawal on ep567, the actual payment credentials (your JazzCash PIN, bank login, card number) are entered and processed entirely within the payment provider's own secure system. ep567 never sees, receives or stores these credentials. What ep567 does record is:

• The amount of the transaction in PKR
• The payment method type used (e.g., JazzCash, bank transfer)
• A transaction reference number provided by the payment processor
• The date and time of the transaction
• Whether the transaction was completed, pending or failed

This transaction data is retained as part of your account history for account management, support resolution and compliance record-keeping. When you submit identity verification documents (such as a JazzCash account screenshot) to confirm account ownership, those documents are stored securely and access is restricted to authorised verification staff only.

ep567 will never ask you to share your full payment credentials — including mobile wallet PINs, OTP codes or online banking passwords — through live chat, email or any other channel. If you receive such a request claiming to be from ep567 , please treat it as fraudulent and contact ep567 support immediately.

ep567 does not sell your personal information to any third party. We do not share your data with advertisers or external marketing companies for their own use. The only circumstances in which ep567 shares your personal data are:

• Payment processors: When you make a deposit or withdrawal, the necessary transaction details are passed to the relevant payment provider (such as JazzCash or Easypaisa) solely to complete that transaction.
• Identity verification services: Where a third-party KYC verification tool is used to check your identity documents, your submitted documents are processed through that service under strict data handling agreements.
• Game and platform providers: ep567 works with game studios and platform technology providers. These providers may receive anonymised or session-level data necessary to deliver and troubleshoot their games — they do not receive your personal contact or financial details.
• Security and fraud prevention tools: Technical data such as IP addresses may be shared with anti-fraud service providers to protect the platform and all its players.
• Legal and regulatory requirements: ep567 may disclose personal data when required to do so by law, court order or a legitimate compliance obligation. We will always handle such requests carefully and only provide the minimum data actually required.

ep567 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help ep567 recognise your session, remember your preferences and understand how the platform is being used.

The types of cookies ep567 uses include:

• Essential cookies: Required for the platform to function — including keeping you logged in during a session, remembering your selected language and maintaining security tokens. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to understand how players navigate ep567 — which pages are visited most, how long sessions last and where players encounter issues. This data is aggregated and not personally identifiable.
• Preference cookies: Remember settings you have configured, such as your preferred deposit method or notification preferences.
• Security cookies: Help ep567 detect and prevent fraudulent account access and session hijacking.

ep567 does not use third-party advertising cookies or allow external ad networks to track you across other websites through our platform. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform normally.

ep567 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration or loss.

• Encryption in transit: All data exchanged between your device and ep567's servers is encrypted using TLS (Transport Layer Security), the same technology used by banks and major financial services.
• Encrypted data storage: Sensitive data stored in ep567's systems — including identity documents and verification records — is encrypted at rest.
• Access controls: Access to personal data within ep567's systems is restricted to staff who genuinely need it to perform their role. Access is logged and regularly reviewed.
• Fraud monitoring: ep567's systems continuously monitor accounts for unusual activity patterns that may indicate fraud or unauthorised access.
• Secure payment handling: As described in Section 5, ep567 never handles your actual payment credentials — these stay within the payment provider's own secure systems.

While ep567 works hard to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your ep567 account and never share your login credentials with anyone else.

ep567 retains your personal data only for as long as is necessary for the purposes it was collected, or as required by applicable compliance obligations.

• Active account data: Retained for the full duration your account is active on ep567.
• Transaction records: Financial transaction records — including PKR deposit and withdrawal history — are retained for a minimum of five years after the transaction date for compliance and audit purposes.
• Identity verification documents: Retained for the duration of your account and for a period after account closure as required by anti-money laundering record-keeping requirements.
• Support communications: Live chat and email support records are typically retained for up to two years, or longer if they relate to an active dispute or investigation.
• Inactive accounts: If your ep567 account has been inactive for 12 or more consecutive months, we may contact you to confirm whether you wish to keep the account open. If no response is received, the account may be closed and personal data reduced to what is required for legal compliance only.

Once data is no longer required, ep567 securely deletes or anonymises it in a way that means it can no longer be linked back to you.

As an ep567 account holder, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data ep567 holds about you at any time by contacting support.
• Right to correction: If any of your personal data is incorrect or out of date, you can request that it be corrected. For most contact details, you can update these directly in your account settings.
• Right to deletion: You can request that ep567 delete your personal data. Note that where legal or compliance obligations require us to retain certain records (such as transaction history), we may not be able to delete all data immediately — but we will explain clearly what can and cannot be removed and why.
• Right to restrict processing: In certain circumstances, you can request that ep567 stop using your data for specific purposes while a query or complaint is being resolved.
• Right to opt out of marketing: You can opt out of receiving promotional communications from ep567 at any time by contacting support or updating your notification preferences in your account settings.
• Right to data portability: You can request your personal data in a structured, commonly used format if you wish to transfer it elsewhere.

To exercise any of these rights, contact ep567 support through the live chat available within your account or via the email address shown in Section 13. We will respond to all data rights requests within a reasonable timeframe.

ep567 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires users to confirm their date of birth, and accounts are subject to age verification as part of the KYC process.

If ep567 discovers that an account has been registered by a person under 18, the account will be immediately closed, any balance forfeited and all personal data associated with the account deleted as promptly as possible in line with our legal obligations.

If you believe a minor has accessed ep567 or registered an account, please contact support immediately so we can take action. ep567 also recommends that adults with children at home make use of parental control tools available on devices and through internet service providers to prevent access to online gaming platforms.

ep567 may update this Privacy Policy from time to time. When significant changes are made, registered account holders will be notified through the platform or via their registered contact number. The updated policy will always be available on this page with a revised "last updated" date at the top.

We encourage you to check this page periodically to stay informed about how ep567 handles your personal data. Your continued use of the platform after any update is published constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how ep567 has handled your personal information, please get in touch with our support team:

• Live Chat: Available directly within your ep567 account after login — fastest response time, available 24/7
• Email: [email protected] (for reference — plain text, not a clickable link)
• FAQ: Common privacy and account questions are answered at ep567.win/faq

For data deletion requests or concerns about how your personal data has been used, please state your request clearly when contacting support and include the mobile number associated with your ep567 account so we can locate your records efficiently.